Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

Personal Information: Name, email address, phone number, shipping address, and billing information.

Payment Information: Credit card details are processed securely through our payment processors and are not stored on our servers.

Usage Data: Information about how you interact with our website, including pages visited and products viewed.

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Manage your Loyalty Max account and rewards
• Provide customer support
• Send promotional emails (with your consent)
• Improve our website and services
• Prevent fraud and ensure security

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (shipping, payment processing)
• Analytics providers to help us understand website usage
• Law enforcement when required by law

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Limited employee access to personal information

We use cookies and similar technologies to:

• Remember your preferences and cart items
• Analyze website traffic and usage patterns
• Provide personalized product recommendations

You can manage cookie preferences through your browser settings.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Opt-out of marketing communications
• Export your data in a portable format

To exercise these rights, please contact us at privacy@spoonmax.com.